Category Outcomes

Credentialing, Onboarding, Optimization, Team

Inside H3: How Intentional Onboarding Drives Retention and Growth

Companies emphasize these things on their websites, but you never really know until you're inside.

In 2026, the author experienced significant career changes, moving to H3 after finding their previous role unsuitable. At H3, notable aspects were quickly apparent, including a strong culture of collaboration, easy access to leadership, and a focus on treating employees as individuals. Effective onboarding practices included the Buddy System, small group work sessions, and ongoing feedback. Together these elements create a supportive environment that prioritizes employee growth and retention.

Doen Lee
September 25, 2026

Compliance, Credentialing, Outcomes, Revenue

From 3 Years to 3 Months: How Fox Valley Orthopedics Solved Hidden Credentialing Barriers

physiotherapist working with patient leg

Credentialing Bottom Line, Episode 1 Recap When Dan Bocian took over as Director of Therapy Services at Fox Valley Orthopedics, a private-practice orthopedic group in the suburbs of Chicago, he inherited a credentialing operation he couldn’t see into. The practice…

Scott Huston
May 14, 2026

Credentialing, Outcomes, Revenue

Empowering Pain Management: A Credentialing Success Story

In 2023, we welcomed a dedicated provider group specializing in pain management into our network of clientele. What followed over the next few months was a testament to efficiency, collaboration, and determination. Like most of our implementations, within two weeks…

Melissa Kolb
July 25, 2024

Outcomes

What is ‘exceptional’ service?

Exceptional service is crucial for building strong customer relationships, going beyond meeting basic needs and involving proactive issue resolution and personalization. Continuous improvement, employee empowerment, and transparency are key. H3 emphasizes exceptional service, aiming to create lasting positive and trustworthy interactions with clients. Contact us to learn more.

Scott Huston
June 6, 2024

Optimization, Outcomes, TCM

Closing Referral Gaps: Pitfalls and How to Overcome Them

In healthcare, referrals play a crucial role in connecting patients with appropriate specialists and services. However, this essential process is not without its operational pitfalls. First understanding and then addressing these pitfalls leads to improved patient care, reduced inefficiencies, and an enhanced overall healthcare experience.

Beka Hegenwald
June 8, 2023

Outcomes, Revenue

5 Ways You Can Make Your Metrics Make You Money

Projects frequently fail or stall out due to vague goals and metrics, leaving organizations with a lot of time and revenue invested in a project that isn’t pushing towards business and revenue growth. The best way to know if you are successfully reaching your desired outcome is to have a defined metric that measures the impact of a process or technology change.

Beka Hegenwald
June 27, 2022

Outcomes

Addressing Patient No-shows, Part III: 6 Strategies That Actually Work

Putting together a cohesive set of processes to reduce patient no-shows can be challenging and time intensive, especially for busy practices. But, doing so is critical to both optimizing revenue and increasing the quality of patient outcomes.

Clayton Hoefer
June 13, 2022

Outcomes

Addressing Patient No-shows, Part II: What Not to Do

As practices look to drive down their rate of no-shows, there are several strategies we see practices put into place that seem promising, but ultimately aren’t effective, and in some cases have the opposite effect and drive patients away from the practice.

Outcomes

Addressing Patient No-shows, Part I: Why Patients Miss Their Appointments

Patients forgetting and/or not receiving a reminder of an upcoming appointment was found to be the leading cause of patient no-shows. Scheduling conflicts and transportation issues followed as the next two most common factors. When combined, these top three issues account for nearly two thirds of all missed appointments.

Optimization, Outcomes, Revenue

Healthcare Business Growth: Top 5 Proven Ways, Part 5

Top 5 Proven Ways to Grow Your Healthcare Business Today. #5 Invest in your future. An experienced consultant can be an effective and efficient sounding board.

Scott Huston
May 23, 2022